LIVE - WORK - PLAY.

 Join Our Team

WHAT ARE YOU PASSIONATE ABOUT?

When you work at MTM you will feel the passion and commitment that comes from protecting people and businesses from financial loss. We encourage our team to leverage their talents, speak their voice and actively shape the future of their careers. At MTM we work hard and have fun doing it!
When you meet us, you’ll learn pretty quickly that every member of the MTM team is unique, but there are 3 very important things that we all share and have in common -- our core values. 
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Passion

Love what you do and show it. Passion is the energy that keeps us going. Everyone at MTM puts their heart into their work and cares about the customers we protect.

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Helpfulness

Lend a hand where you can. Everyone here has different strengths, but we’re all working towards the same goal. We work as a team; ready and willing to help each other.

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Business Loss Control

Dependability

Know what you need to do and own it. We never have to think twice about whether or not a teammate is going to pull their weight. We’re self-motivated, reliable, and do what it takes to get the job done right.
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A Glimpse Into What It’s Like At Our Agency.

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Health & Dental
Employee health and dental insurance is offered to all full-time employees.
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IRA Retirement
All full-time employees are eligible after 90 days of employment.
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Life Insurance
Life Insurance is offered to full time employees at no cost.
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Unlimited Refreshments
If you're a coffee addict or just need a cold drink, we keep the fridge stocked . 
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Paid Time Off
We have a generous holiday schedule; and we offer paid sick time and vacation time.
Team Activites
Team Activities
We have holiday parties, summer outings and 6 special team building days through the year.
  Job Opportunities
Full Time Job Listings
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We’re looking to add outgoing, career oriented professionals to help us continue our rapid growth and service. If you're passionate about helping people, enjoy working in a team environment, with growth and earning potential, then one of our positions could be right for you.

Commercial Lines Account Executive

MTM Insurance Associates, LLC has an opportunity for a full-time Commercial Line Account Executive in our North Andover, MA location. - Temporarily Remote

Responsibilities

  • Process customer policy change requests.
  • Secure all Trailing Documents from customers.
  • Handle all incoming claim calls from customers.
  • Complete Evidence of Insurance requests.
  • Document each customer contact in Agency Management system
  • Process certificates and binders
  • Take premium payments from customers.
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
  • Return all phone messages promptly.
  • Share training and education knowledge and expertise with team members.
  • Thoroughly understand and follow all underwriting, rating and compliance requirements.
  • Maintain knowledge of new products.
  • Provide exceptional customer service.
  • Be outstanding at relationship building.
  • Maintain client relationships with follow up phone calls.
  • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
  • Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
  • Provides on-going support to insurance clients as needed.
  • Provide customers with additional information about new products and services.
  • Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.

 

Requirements

 

  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Prior experience working as a commercial account executive in an independent agency
  • Possess an upbeat, positive and enthusiastic attitude.
  • Be a great self-starter with a sense of urgency.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Excellent Communication/interpersonal skills.
  • Confident, self-starter who works well independently.
  • Must have ability to multi-task.
  • A Property & Casualty license is preferred but will train good individual.
  • Must be highly self-motivated.
  • Professional phone etiquette.
  • Follow through and exceed current and prospective client expectations.
  • Excellent Spelling and Grammar skills.
  • Exceptional Business Writing and Editing Skills.
  • Great Customer Service Skills.
  • Problem-Solving Capabilities.
  • Works well with other employees and is a team player with a positive attitude.
  • Be able to obtain or currently possess a Property & Casualty insurance license.
  • Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
  • Strong work ethic and leadership skills.
  • Strong communication skills, both oral and written.
  • Driven and goal-oriented individual.
  • Ability to tactfully handle stressful and difficult situations.

 

Contact Cindy Traverso via email below and include resume. Tell us the area you’re interested in and she will follow up with you.

Send Resume
A Few Words From Some Of Our Employees 
Francine Morrissette
Operations Manager

"What a great place to work!"

I have always enjoyed working with customers and making sure their needs are met. I love that MTM shares the same goals. As a team we all have the same goals; making our customers the number one priority. An added bonus is that I get to work with a group of people that makes me feel like “Family” and who appreciate all your hard work and dedication. That’s why I am so proud to be part of the MTM Team!

Stephanie Morrissette
Assistant Commercial
Lines Manager
"When I was asked to give a testimonial on what it is like working here, I had to stop and think. Simply because I have never really thought about it. But then I saw a quote from a friend that went "Train your employees so well that they are able to leave you, but treat them so well that they don't want to"-Sir Richard Branson. This is so true with MTM.
Not only are they my employers, but they are my friends and I regard them as family. I can't think of anyplace else I would rather be working."