Customer Service

At MTM you have the option to manage your insurance policies by telephone, email, fax or in person. You will have a customer service representative specifically assigned to handle your account. The customer service representative will be familiar with your insurance policies and as such, will be able to provide you with personal, professional and efficient service. In addition, you will have access to the entire MTM team including the following departments; sales, claims, operations and processing. Look at our Employee Directory for individual email addresses.


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MTM Insurance Associates, LLC

Hours: 8:30-5:00 Mon-Thur. 8:30-4:00 Fri.
1320 Osgood Street
North Andover, MA 01845
(978) 681-5700 - main
(978) 681-5777 - fax
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MTMBrainerd Inc.

Hours: 8:30-5:00 Mon-Thur. 8:30-4:00 Fri.
1A Andover Road
Billerica, MA 01821
(978) 667-9031 - main
(978) 667-1018 - fax
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MTM Insurance of Greater Haverhill, Inc.

Hours: 8:30-5:00 Mon-Thur. 8:30-4:00 Fri.
229 So. Main St
Haverhill, MA 01821
(978) 372-1229 - main
(978) 372-1334 - fax
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